Part of maintaining high customer service standards is making sure that whenever possible we collect feedback from our customers so that we can find out what we're doing right and where we could use some improvement. You speak and we listen. Here are a few comments from our satisfied customers:
To whom it may concern,
Last evening about 5:30 pm I had some trouble with the boiler.
I called for service. The gentleman (Anthony T.) who answered was efficient and courteous, giving me a 2-4 hour window for the call. A repairman came, he too had those same qualities. He told me what to do to call first thing on Monday for someone to come out to fix the problem. This morning I called about 5:30 am. The dispatcher, a woman was helpful and kind and downright excellent.
Angela, who called me at about 6:10 was also on the ball. You have fine people working for your company. They are the ones who make Approved Oil successful. Please commend them and also thank them for me.
I would like to thank you for your responsiveness to my inquiry re service contracts, billing, etc. petro came back to me yet again with new and better terms but I am staying with Approved Oil. your staff and your service has been exemplary and in this day and age that is of great value to me. So to many more years of association.
A satisfied customer
I hope this e-mail finds you well. Wanted to drop a quick note to you saying that my mom and I are happy with the service that we received last night.
I called in because the boiler stopped working last night. Sylvester and Joe D are excellent at what they do. Sylvester diagnosed the problem and Joe D did a great job with installing a new ignitor/spark thingie (don't know what it's called). He was clean and efficient. He put all his efforts in yet he completed his job effortlessly. Thanks for having talented people on board.
Thank you for setting up the replacement of our boiler. The crew that came were very fast, professional and wonderful all around. They did a fantastic job and in almost half the time we thought it would take. They left no mess - they cleaned up after themselves. Please make sure to let them know how great we thought they were.
Michele (and Jimmy) B
Under extreme circumstances and adverse conditions, Approved Oil was able to get us the oil necessary to keep our plant in operation, at 48,000 gallons of #6 oil a day.
I will be recommending Approved Oil to my colleagues throughout the industry. Thank you again...
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